Frequently Asked Questions ~ FAQs


Please call us to arrange your appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is an unforeseen delay.

Longer consultation times are available.

All new patients over the age of 18 are required to book a longer initial appointment. 

If assistance is required from an interpreter or sign language service please let us know so that this can be arranged.

After Hours Services

24 Hour care for our registered patients is available, even when our clinic is closed. Are you looking for nurse advice? Please ring Nurse On Call national hotline on 1300 60 60 24. If you require non emergency after hours medical assistance please call 0417501188. This service is available for patients currently registered with our medical centre. Please note that out of pocket fees apply for doctor attendances in the after hours period for all patients. 

Contacting us by telephone

Our doctors and staff are able to be contacted by telephone during normal clinic hours. If you wish to speak with your doctor, a message will be taken by reception or nursing staff. 

Doctors don't accept patient phone calls whilst they are consulting. You may be asked to leave a message and your call will be returned as soon as possible.

Reminder System

We are committed to providing our patients with preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to receive such notification please let our reception staff know.

Home Visits

Home visits are available to registered patients when your health prevents you from attending the clinic. Such visits can be arranged by our nursing staff and will be approved by your GP. Home visits are not available as a convenience service.

Accidents & Emergencies

Gisborne Medical Centre is equipped to handle emergencies and resuscitation. A defibrillator is available and our staff undertake regular emergency training.


In life threatening emergencies always phone 000 for an ambulance as your first response.

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